Jay Martin
Director - Ford Civil Engineering

We have found Helen Morgan's approach to be professional and efficient and we would be happy to recommend her services to others."

Julian House
Director - Shield Environmental Services Ltd

Any questions I have are answered quickly.  The refreshing part of my relationship with James is that he will give me very clear concise answers to my queries and has never tried to sell me anything he does not see a genuine need for.  We operate in a niche market place, James has taken the time to get to know our business and we have every confidence that he understands our needs, a refreshing change in today's climate."

Paula Pickering
Office Manager - J Rigg Construction & Development Ltd

This coupled with an excellent claims handling service gives us confidence that we have chosen an outstanding broker."

Lance Harris
Managing Director - Long Engineering Ltd

I would recommend them to anyone and would I personally would not go anywhere else."

Barbara Ball
SBH Crushing and Recycling Ltd

Ian Doye
The Cannon Group

I would confidently recommend Lampier to any motor dealer looking for both a knowledge and efficient Insurance Broker"

Warwick Humphries
General Manager - Bristol Honda

I have no hesitation in endorsing Lampier and would be confident you would receive a service of the highest standard."

Alistair Packwood
Director - Clevedon Garages

Lotty has taken the time to develop the already robust relationships by listening carefully and digesting our needs perfectly.  It is as a result of this understanding that we continue to place the utmost trust and confidence in her and the team at Lampier to ensure we are covered for all eventualities"

Mr A Simmonds

We had a major fire loss in 2002 and Ben reacted quickly to our phone call, arriving at our premises to give reassurance and guidance on the best way to proceed at a very traumatic time.

We have always found the premium quoted by Lampier to be competitive but it is their type of personal service that makes us stay with them and I would have no hesitation in recommending them to other businesses"

D A Roberts
Financial Director - AGS Home Improvements Ltd

When we were taken over by Faithful Group in 1999, the inevitable changes took place, and much to our disadvantage, Lampiers lost the account to our new parent‘s incumbent broker.

However, with due persistence, not only did you win us back, you managed to win the Group business as well. This was done on the basis of better service as well as competitive prices.

In more recent months, we have been very grateful that you have come up with solutions to our changing risk profile, particularly, as we increase our sub-contract manufacturing abroad. You were also able to negotiate cover to enable us to clean garments contaminated by asbestos.

Nevertheless, our Directors have every confidence in Lampier brokers, and look forward to working with you on these issues."

Kind regards,

Tony Ring FCMA
Finance Director - Bristol Uniforms

Lorraine Staples
Facilities Manager - Symmetry Ltd

James Mizen
Managing Director - Bristol Trade Frames & Conservatories Ltd

At all times I have found Dean to be dependable, reliable, conscientious, honest and courteous.  Dean has a good knowledge of the insurance industry and when things go wrong I feel reassured he is there to sort out the problem. 

I am and continue to be a loyal customer as I get a valuable service from Dean and don't feel like just another customer."

Daniel Boyle
Managing Director - Relyon Guarding & Security Services

Fiona Millyard
Finance and IT Manager - Gowrings Mobility Ltd

We would have no hesitation in recommending their services to any business looking for a truly honourable broker."

Roy Richardson
Swindon Silicon Systems Ltd

Julie Tape
Bart Spices

Liz Buckingham
Director - Elderfield Developments

I have always found them to be extremely helpful in providing information, no matter how trivial the subject, and also in the matter of claims handling where their internal follow up processes have facilitated a swift resolution in the majority of instances.

My main contact, Aimee Smithson, regularly keeps me posted on the status of all matters concerning our insurances, I know she can be relied on to provide accurate and timely updates and her knowledge of the chilled warehousing and distribution sector and our insurance requirements in particular is an invaluable asset. 

Mark Collins, Financial Controller

Peter Green Haulage Ltd

David Averies, Commercial Manager

Averies Group

 

Andrew Simmonds

BNS Management Services

 

Arthur Jenner

Hillcrest Estate Management Ltd 

Lampier was recently invited to assist with the insurance programme of a firm of Electrical Contractors based in Wiltshire.

After an initial meeting it was noted that the firm was originally established in 1972 and had grown steadily over the years including the takeover of two smaller firms based at separate locations. Basically the firm had used the services of a local broker for many years but now considered that:

 

• the service received was not now appropriate to their needs
• the premiums being paid were too high (particularly in respect of Motor Insurance)
• their cover needed to be improved as they had recently been unsuccessful in obtaining a large contract because their insurances were not deemed adequate

 

At the initial meeting details of the current insurance portfolio were obtained and a Contractors' Fact Find completed. The insurances all fell due for renewal early in the following year therefore the firm were committed to the current insurers for several months.

Lampier then produced a Concept Report, entirely free of charge which was discussed with the directors of the firm at a subsequent meeting. The report demonstrated the level of service which would be provided, the risks which the company was currently running which were not presently insured and various risk management systems which may be appropriate in reducing or eliminating risk and hence a reduction in premiums payable.

The company agreed to appoint Lampier with immediate effect. Further information gathering following including:

o obtaining full breakdowns of the claims experience from insurers
o attending meetings with management to obtain a better understanding of the business profile
o surveys at each location
o site visits to review Health & Safety procedures and investigate typical contract documents

A new insurance programme was then presented to the firm which was approved and put in place with effect from renewal date.

The new programme was considerably cheaper than the company had paid in the previous year but the following covers had been added:

 Directors' & Officers' Liability
 Financial Loss
 Professional Indemnity

The Motor Fleet had produced a poor claims experience but this included several incidents of minor own damage and the company had a beneficial relationship with a local body shop. The insurers offered a £5,000 premium reduction in return for an increase in the Accidental Damage excess from £250 per claim to £1,000 per claim. In actual fact if the claims experience had been repeated in future years the additional excesses would have only cost them £3,750 with the potential for some recoveries from third party insurers. It was also identified that three drivers had had two or more accidents in the last year and have now agreed to undertake driver training.

Lampier also implemented a system to assist the company maintain their records on the Motor Insurance Database.

Under the Material Damage Insurance it was pointed out that the firm were invalidating the terms of cover by not keeping copies of computer back up tapes away from the premises. A suitable procedure was subsequently introduced.

Under the Combined Liability Insurance the cover was replaced in a specialist market for the trade. Furthermore a system was put in place to check the insurances of sub contractors. This is soon to be replaced by Lampier's new "Toolbox" facility which enables the company to maintain their records on line and receive timely reminders by e-mail when a particular sub-contractors insurances are due for renewal.

The overall level of customer service is second to none and we would, without any hesitation, recommend others to the Lampier Group and Sharon in particular.

Graham Thompson
Saxons Estate Agents

Neil Turner, Company Secretary
Redfern House Services Ltd